Shipping Information

At Comfort360, we strive to ensure a seamless and hassle-free delivery experience for our customers. Please review our shipping policy below for important details regarding your order delivery.

Shipping Options & Coverage

We currently deliver to Melbourne and surrounding areas.
We are actively working on expanding our delivery coverage nationwide by partnering with reliable transport companies to provide smooth and timely deliveries across Australia.

Order Processing & Dispatch

Mattresses, Pillows & Mattress Protectors - All orders are processed and dispatched within 24-48 hours of confirmed purchase.
Bed Bases , Headboards dispatch may take longer as they are made to order. Usually they are dispatched within 1-5 days from the date of purchase.
Our stock is kept locally in Melbourne, and inventory is updated regularly to reflect accurate product availability on our website.
You will receive a tracking number via email or SMS once your order has been dispatched.

Delivery Charges & Timeframe

Delivery charges are calculated at checkout based on your location.
Estimated delivery times may vary due to external factors, including supply chain disruptions. While we strive to provide accurate timeframes, unforeseen delays may occur.
Standard delivery times for Melbourne metro areas are 2-7 business days. Regional areas may take slightly longer.

Delivery Method & Packaging

All Comfort360 mattresses are delivered rolled and compressed in a box for easy handling and setup.

Upon arrival, please carefully unbox and allow the mattress to expand fully within 24-72 hours.

Receiving Your Delivery

Ensure that someone is available to receive the delivery, as some transport providers may require a signature upon arrival.
If you are unable to accept the delivery, please contact the courier to arrange a suitable alternative.
Comfort360 is not responsible for lost or stolen packages if a customer opts for an authority-to-leave (ATL) delivery.

Refunds & Returns

If your item arrives faulty or damaged, please contact us within 24 hours and provide photographic or video evidence so we can arrange a replacement.
All returns must be initiated within 7 days of purchase and must be in their original packaging, unused, and in saleable condition (unless the item was received damaged).
For full details on our return policy, including conditions and fees, please visit: Return Policy

For any questions or concerns, feel free to reach out to our support team at hello@comfort360.com.au

Shipping Options

Currently, we are offering delivery to Melbourne areas, with plans to expand nationwide. We are actively negotiating with reliable transport companies to ensure smooth and timely deliveries across the country.

Delivery charges will be calculated and displayed at checkout after you enter your address.

We dispatch all orders within 24-48 hours of confirmed purchase. Our stock is kept locally in Melbourne, and we update inventory regularly, ensuring accurate product availability on our website.

Please note that delivery times may vary due to global supply chain disruptions. While we strive to keep our customers informed, estimated arrival times may change without notice.

Refunds and Returns

At Comfort360, your satisfaction is our top priority. If your item is faulty upon receipt, please contact us within 24 hours so we can arrange a replacement.

All returns must be made within 7 days of purchase and the item must be returned in its original packaging, in unused and saleable condition (unless the item was damaged before reaching you). If your goods arrive damaged or faulty, please take photos or videos immediately, so we can assist you with the transport companies.